CvCU Computer Services
We Come to YOU
Because we come to
you, the hassles of dismantling your computer system and then
having to carry it all down to the repair shop and then waiting
for a week or two
are gone...in a great many situations we will fix the problem in
your home or office then and there.
When it comes to
computer repair, service and management, you don't want anybody
fiddling around the inside of your PC or operating system. You
want your data to be kept safe and private. You
want consultants and technicians who stay up to date and
informed in the ever changing world of information technology.
You need experts who know the problems, the solutions, and have
the resources to take care of YOUR
unique needs. At CvCU, we come to
you and explain the problem and the solution in Plain English.
No techno-babble. Our onsite computer services to residential
and small businesses are affordable and will save you money,
time and frustration.
We start with
first. It sounds basic and
simple, but there are many "computer experts" who only
understand the technical side of the problem and cannot
communicate the solution. We will take the time to explain in
plain English what you need to know to make the best possible
decision on any type of computer repair, service and technology
Call CvCU today on
0438748768 to discuss any of your computer needs and problems or
email us at
headquartered in the beautiful lakeside suburb of Chipping
Norton in Sydney's South West, next door to the suburbs of Liverpool,
Moorebank, Hammondville, Wattle Grove & Casula. We service all areas of Sydney.
Trading With Us,
here to download and view our terms and conditions, (sorry but the
lawyers got really carried away with this one).
here to download and view our
additional terms and conditions.
And a few more bits and
pieces you should be aware of, By purchasing or receiving goods or
services from CvCU, you accept the following:
quote given by CvCU is given as a guide based on the limited
information given by a customer. A verbal quote is intended
to give the customer an estimate of the price, and is not an
assurance that the product or service will be sold at that
price. CvCU attempt to inform their customers of all
possible price options prior to arrival based on the
information provided by the customer.
quote given by CvCU is a guarantee that the product or
service will be provided at that price. Any written quote is
valid for a period of 7 days.
Any piece of
advertising material stating a fixed price for a product or
service is valid only for the period stated on the
advertising material or at the date of publication and may
or may not be honored at the discretion of CvCU.
CvCU offers a
5 day warranty (unless otherwise stated) on computer repair services, however any
fault deemed to have resurfaced as a result of miss-use by
the user or third party programs & updates, or not of the
same cause will not be covered by this warranty. CvCU will
determine whether an issue has not been resolved correctly.
CvCU offers a
12 month (return to base) manufacturers warranty on all new
hardware systems sold unless otherwise stated. When new hardware is
used to replace a component in a computer or laptop that is
more than 12 months old a maximum 30 day warranty period will apply.
or power related issues that cause damage to any component
or system are not covered under warranty in any way. CvCU
recommends utilising suitable surge protection devices to
power computer components, thereby in the event of any
damage to a computer component compensation can be claimed
from the manufacturer of the surge protection equipment
where such warranties/guarantees are provided.
not cover any physical damage, mis-use, cracked screens,
damaged power supplies, liquid and drink spills, lost data,
lost passwords, software or corrupted Windows partitions.
either a 30, 60 or 90 day return to base warranty on second
hand/ refurbished (i.e used) hardware sold unless stated
Labour is not
included in any warranty claim. Onsite labour
during the warranty period will be charged at a
discounted rate of 20% of the current hourly rate with a
minimum fee of one hours labour. The reinstallation of
software, transferring of data, reconfiguring and setting up
of networks, printers, computers systems and any other
component will incur a labour charge as a result of hardware
failure under warranty.
If a CvCU
technician is called out to a premises for a warranty call,
however it is deemed that the fault is not related to that
particular piece of hardware, the customer will be charged
the appropriate rate for that particular issue.
Data is the
sole responsibility of the customer and CvCU takes no
responsibility for data loss during a warranty claim.
Customers are advised to backup on a regular basis and
before sending/returning the item.
- Payment for CvCU goods or
services must be made by cash, cheque or bank transfer.
Payment must be made directly on completion of work, or at
the time requested by CvCU. No credit terms are provided
without prior approval from management.
- Prices for services provided
by CvCU will vary depending on the issue, the time and
location of the service.
- All goods supplied by CvCU
are charged separately from the services.
- All visits by CvCU are
chargeable unless, CvCU is unable to diagnose or suggest a
solution to a customer's problem.
- CvCU may vary its price for
goods and services without giving notice to the customer.
- CvCU services that are
charged at an hourly rate have a minimum charge of 1 hours
CvCU will not
be responsible to the Customer or any third party for any
breach of any software licence in respect of software
provided to CvCU by the Customer to be installed on a
warrants that it has a valid licence in respect of such
software and shall indemnify CvCU against any loss, damage,
costs, harm or other expense whatsoever arising either
directly or indirectly as a result of CvCU installing
software at the request of the Customer.
No Fix - No Fee
If CvCU is
unable to diagnose the cause of any software or computer
hardware problem, nor suggest a suitable resolution to the
problem (which may involve the need to purchase additional
hardware or software) then no charge will apply to the
done by the CvCU will be provided free of charge, only where
CvCU is unable to diagnose the cause of a problem or suggest
a suitable solution. CvCU will, at its sole discretion
decide whether a service will be provided free of charge.
If a CvCU
technician has the skill to resolve an issue, and the
customer chooses not to proceed with their recommendation -
standard fees and charges are payable to CvCU.
Same day servicing
servicing incurs a premium of 20% above the standard rate
and only applies where the request has been made prior to
10am weekdays. Any request after 10am may not be eligible
for same day servicing. Requests are honored on a best
effort basis, but may not always be possible due to illness
or periods of staff leave. CvCU apologises in advance if we
are unable to provide same day service to you for any
Our vision is to
empower our customers with knowledge and to help them embrace
and have fun with technology by removing the frustration, fear
The computer is
playing a greater part in our every day lives and CvCU will help
you get the most out of it.
We want to make it
easy for you when things go wrong with your computer, don't be
scared or worried to call a computer professional. We promise to
look after you and we promise you will receive quality service
and value for money. Fixed price computer repair services.
Call CvCU today
on 0438 748 768.
CvCU PC Tune Up
Just like our
cars Computers & Laptops require regular maintenance too. You
wouldn't drive your car without making sure its running smoothly
and safely ? A computer is no different.
Click on the image to find out about the CvCU specialised
Computer Check & Tune Up service.